Last Updated: April 2026
At Madhuve, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and how we keep it safe when you visit madhuve.in or place an order with us.
By using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
When you visit our website or place an order, we may collect the following information:
Personal Identification Information Name, email address, phone number, and delivery address provided at the time of placing an order or creating an account.
Payment Information We do not store your payment details. All transactions are processed through secure third-party payment gateways. We only receive confirmation of successful or failed payments.
Technical Information IP address, browser type, device information, pages visited, and time spent on the website. This data is collected automatically through cookies and similar technologies.
Communication Information Messages, queries, or feedback you send us via email, WhatsApp, or the contact form on our website.
2. How We Use Your Information
We use the information we collect for the following purposes:
To process and fulfill your orders To send order confirmations, shipping updates, and delivery notifications To respond to your queries, complaints, or feedback To improve our website, products, and customer experience To send you promotional offers, new collection updates, or special announcements if you have opted in to receive them To detect and prevent fraud or unauthorized activity To comply with legal obligations
We do not sell, rent, or trade your personal information to any third party for their marketing purposes.
3. Sharing Your Information
We may share your information with trusted third parties only when necessary:
Courier and Logistics Partners Your name, phone number, and delivery address are shared with our courier partners solely for the purpose of delivering your order.
Payment Gateways Your payment is processed by secure third-party payment providers. We do not have access to your card or banking details.
Technology Service Providers We may use third-party tools for website hosting, analytics, and customer support. These providers are bound by confidentiality agreements and are not permitted to use your data for any other purpose.
Legal Requirements We may disclose your information if required to do so by law or in response to a valid legal request from government or regulatory authorities.
4. Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our website.
We use cookies for:
Keeping items in your shopping cart Understanding website traffic and user behaviour through analytics tools Improving website performance and functionality
You can choose to disable cookies through your browser settings. However, doing so may affect certain features of the website such as the shopping cart or login functionality.
5. Data Security
We take the security of your personal information seriously. We use industry-standard encryption and security measures to protect your data from unauthorized access, alteration, disclosure, or destruction.
However, please note that no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Order-related data is typically retained for accounting and legal compliance purposes.
If you wish to have your data deleted, please contact us and we will process your request within a reasonable timeframe, subject to any legal obligations.
7. Your Rights
You have the right to:
Access the personal information we hold about you Request correction of inaccurate or incomplete information Request deletion of your personal data subject to legal requirements Withdraw consent for receiving marketing communications at any time Raise a complaint if you believe your data has been mishandled
To exercise any of these rights, please contact us at support@madhuve.in and we will respond within 7 business days.
8. Third Party Links
Our website may contain links to third-party websites such as payment gateways or social media platforms. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any third-party sites you visit.
9. Children’s Privacy
Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised date. We encourage you to review this page periodically to stay informed.
Continued use of our website after any changes constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your data, please reach out to us:
Email: support@madhuve.in Website: madhuve.in Available: Monday – Saturday, 10:00 AM – 7:00 PM IST
Your trust means everything to us. We are committed to keeping your information safe and being transparent about how we use it.
— The Madhuve Team