Return & Refund Policies

Timeframe for Returns:

Standard Return Period: Allow returns within 3 to 7 days from the date of delivery.
Holiday / Festival Extension: During peak seasons (like Diwali, Durga Puja, or wedding season), the return period for the orders will be within 7 days to 14 days

Conditions for Return:

Unworn and Unwashed Items: Products must be in their original condition, unworn, unwashed, and with original tags intact. This ensures that customers are receiving a new item.
Packaging: Ensure the product is returned in its original packaging (e.g., saree bags or Poshak boxes) to avoid damage during return shipping.
Quality Check: Before returning, customers should inspect the saree or Poshak to ensure no stitching, dye, or embellishments are damaged. Returns of items with stains or damage will be rejected.
Important Notice:

To ensure a smooth return process, please make sure to record a video while opening your package. This video should clearly show the condition of the product and packaging as you unbox it.

Without video proof, we will not be able to accept any return requests. The video serves as essential evidence in case of any damage or discrepancies with your order.

We appreciate your understanding and cooperation!

Non-Returnable Items:

Customized Orders: Custom-made sarees or Poshaks (for instance, tailored to size or personalized with embroidery) can’t be returned unless defective.
Sale or Discounted Items: Clearly mention that items bought during clearance sales or with heavy discounts may be non-returnable or non-refundable.

Return Process:

Easy Return Procedure: Provide clear instructions on how to initiate a return (e.g., "Contact our customer service within 7 days to initiate a return").
Return Authorization: Ask customers to email or fill out an online return form to receive a Return Authorization Number (RAN) before sending items back.
Return Shipping Fees: State whether the customer will cover the return shipping costs or if you will offer free returns (or partial coverage). If they cover the cost, consider giving them a shipping label for convenience.
Restocking Fees: Avoid restocking fees for regular returns, but if it's a high-value item or a special order, you can mention a nominal fee.

Refund Policy:

Refund Method: Refunds can be issued to the original payment method or as store credit for the customer’s next purchase. For customer convenience, store credit could be offered with a small bonus (e.g., 5% extra).
Processing Time: Mention how long it will take to process the refund (e.g., 5-7 business days after receiving the returned item).
Partial Refunds: If only part of the product is returned (e.g., a damaged item), outline how refunds for partial returns are handled.

Exchanges:

Exchange Policy: Clearly specify if customers can exchange products for different sizes, colors, or styles, and how to proceed with the exchange.
Exchange Window: Set an exchange window of 7-14 days from receipt, with customers responsible for returning the original product in exchange for the new one.

Defective or Damaged Products:

Damaged Items: If a product arrives damaged or with manufacturing defects, offer free returns and full refunds or exchanges. Customers should report this within 48-72 hours of receiving the product.
Process for Damaged Goods: Require customers to send clear photos of the damage when they contact support for quicker resolution.

International Returns:

Different Countries, Different Rules: If you're selling internationally, specify the return policies for different regions, as international returns can be tricky and expensive. You could offer returns within 30 days for international orders with a higher return shipping charge.

Special Circumstances:

Bridal or Event Sarees/Poshaks: For items that are intended for specific events like weddings, allow a longer return period (up to 30 days) with conditions (e.g., unused, unopened packaging).
Gift Returns: If the item was a gift, offer a flexible exchange or store credit policy, where customers can exchange for another item or get store credit if a return isn’t possible.

Customer Service and Assistance:

Support Access: Ensure that customers can easily contact your customer service team for help with returns via phone, email, or live chat.
FAQs: Include a detailed FAQ section about returns, such as "How do I initiate a return?" "What items are returnable?" "What should I do if my item is defective?" etc.

Return Policy:

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you’re not happy with your saree or poshak, we’re here to help.

Returns:

Returns are accepted within 7 days of delivery.
The item must be in unused, unwashed, and unworn condition, with all original tags and packaging intact.
Custom-made or personalized sarees/Poshaks are non-returnable unless defective.

Exchanges:

Exchanges are allowed within 10 days of delivery, subject to product availability. Please contact our customer service team to initiate the exchange process.

Damaged or Defective Items:

If you receive a defective or damaged item, please contact us within 48 hours of delivery with photos and a video of the damage. We will offer a full refund or exchange at no extra cost.

How to Return or Exchange:

Email us at madhuveindia@gmail.com or call our support team at +91 8824134833 to request a Return Authorization Number (RAN).
Pack the item securely in its original packaging and ship it back to us using the provided return shipping label (if applicable).
Once we receive the return, we’ll process your refund or exchange within 5-7 business days.

Refunds:

Refunds will be issued to your original payment method or as store credit for future purchases.
Sale or discounted items are non-refundable.