Exchange Policies

At Madhuve, we ensure the highest quality standards for our sarees and Rajputi poshaks. As part of our commitment to providing exceptional service, we offer exchanges but do not accept returns or refunds.

1. Eligibility for Exchange:
* Exchanges are available only for defective, damaged, or incorrect items delivered.
* The item must be unused, unwashed, and in its original condition with all tags, packaging, and labels intact.
* Custom-made items (e.g., Rajputi poshaks, personalized sarees):
* These are non-exchangeable unless they arrive defective or damaged.

2. Exchange Request Timeline:
* Exchange requests must be initiated within 7 days of receiving the product.

3. Non-Exchangeable Items:
* Custom-made or tailored orders.
* Items purchased on sale or as part of promotional offers.
* Accessories such as saree tassels, blouse pieces (if detached), or any free gifts.

4. Exchange Process:
1. Raise a Request:
* Email us at Madhuveindia@gmail.com or WhatsApp us at 88241-34833 / 92167-68787 with your order details, reason for exchange, and photos of the item (if applicable).
2. Approval & Shipping Instructions:
* Once your exchange request is approved, we will provide the address for sending the product back.
3. Return Shipping:
* Customers are responsible for shipping the product back to us for exchange unless the product is defective or incorrect.
4. Inspection & Exchange:
* Once we receive and inspect the item, we will confirm the approval of the exchange.
* The new product will be shipped to you within 3-5 business days after approval.

5. Important Notes:
* Items sent back to us without prior approval will not be accepted.
* If the item fails to meet the exchange conditions, it will be shipped back to the customer at their expense.
* Exchanges are subject to product availability. If the requested item is unavailable, we will offer store credit for your next purchase.